Privacy Policy
Last Updated: 13.09.2023
This Privacy Policy describes how Parentmed Limited ("we," "us," "our," or "ParentMed") collects, uses, discloses, and safeguards the personal information provided by users ("you" or "your") of the ParentMed website located at www.parentmed.co.uk ("Our Site").
By using Our Site, you consent to the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use Our Site.
1. Information We Collect
1.1 Personal Information
We may collect personal information from you when you use Our Site. The types of personal information we collect may include:
- Contact Information: Such as your name, email address, and phone number.
- Demographic Information: Such as your age, gender, and location.
- User-Generated Content: Any content you voluntarily provide, such as reviews, comments, or questions submitted through Our Site.
- Payment Information: If you make a purchase on Our Site, we may collect payment information, including credit card details. Please note that we do not store your payment information. It is securely processed by our payment service provider.
- Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ After approval of your comment, your profile picture is visible to the public in the context of your comment.
1.2. Automatically Collected Information
We may automatically collect certain information about your use of Our Site, including:
- Usage Data: Such as your IP address, browser type, device type, and operating system.
- Analytics Data: Information about your interactions with Our Site, including the pages you visit, the content you view, and your navigation patterns.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your online activities. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
- Media: If you upload images to the website with embedded location data (EXIF GPS), visitors to the website can download and extract any location data from images on the website.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing Services: To deliver the services and information you request, including educational courses and resources.
- Communication: To respond to your inquiries, comments, or requests and to send administrative information to you.
- Personalization: To tailor your experience on Our Site, including personalized content and recommendations.
- Marketing: To send you marketing communications, promotions, and newsletters, subject to your consent where required by applicable law.
- Analytics: To analyze and improve the functionality, performance, and effectiveness of Our Site.
- Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How long we retain your data
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may disclose your information to third-party service providers who help us operate Our Site, process payments, or provide other services.
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked through an automated spam detection service.
- Legal Compliance: We may share your information to comply with legal obligations, such as responding to lawful requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Consent: We may share your information with third parties when you provide explicit consent for such sharing.
5. Your Choices
You have several choices regarding the collection, use, and sharing of your personal information:
- Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in such communications or by contacting us directly.
- Cookie Settings: You can manage your cookie preferences through your browser settings or by using our Cookie Preference Centre, as described in our Cookie Policy.
- If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
6. Security
We implement reasonable security measures to protect your personal information. However, no data transmission over the internet or electronic storage system is completely secure. Please take appropriate precautions to protect your personal information.
7. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information about a child under 13, please contact us, and we will take appropriate steps to delete such information.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. Please review this Privacy Policy periodically.
9. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: 07587 299408
Terms and Conditions
Effective Date: 13.09.2023
Acceptance of Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.parentmed.co.uk ("Our Site"). It is recommended that you print a copy of these Terms and Conditions for your future reference.
These Terms and Conditions were last updated on 13.09.2023.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
The following document also apply to your use of Our Site:
Our Privacy Policy, available at Click Here. This is also referred to below in Part 15.
1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Content" means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
"We/Us/Our" means Parentmed Limited
2. Information About Us
Our Site is operated by Parentmed Limited. We are a limited company registered in England and Wales under company number 14823406. Our registered address is 2nd Floor, Status House, Emperor Way, Exeter Business Park, Exeter, Devon, United Kingdom EX1 3QS.
3. How to Contact Us
To contact Us, please email Us at [email protected] or telephone Us on 07587 299408.
4. Access to Our Site
Access to Our Site is free of charge.
It is your responsibility to make the arrangements necessary in order to access Our Site.
Access to Our Site is provided on an "as is" and on an "as available" basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time.
6. Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically)
You may print copies and download extracts of any page(s) from Our Site for personal use.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
You may not use any Content (saved or downloaded) from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, 'Acts Permitted in Relation to Copyright Works', which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
9. Links to Our Site
You may only link to the homepage of Our Site, www.parentmed.co.uk
Linking to other pages on Our Site requires our express written permission.
Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
You must not frame or embed Our Site on another website without Our express written permission.
You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
10. Links to Other Sites
Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites. Accessing these third-party websites is at your own risk, and you should review their terms and conditions and privacy policies.
The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
12. Our Liability
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
To the fullest extent permitted by applicable law, ParentMed and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use or inability to use this Website.
13. Viruses, Malware, and Security
We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
14. Acceptable Usage of Our Site
You may only use Our Site in a lawful manner:
You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
Suspend or terminate your right to use Our Site; Issue you with a written warning; Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; Take further legal action against you, as appropriate; Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or Any other actions which We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14 in response to your breach.
15. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy Policy, available from Click Here.
16. Communications from Us
If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 14 working days for your request to take effect and you may continue to receive emails during that time.
For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
17. Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Use of Website for Educational Purposes Only
The content provided on this Website, including text, graphics, images, and other materials, is intended for general educational and informational purposes only. This Website is not intended to provide diagnosis, treatment, or medical advice. You should not use the information or services on this Website to diagnose or treat any health issues. Always seek the advice of your Paediatrician or other qualified healthcare provider regarding any medical or health-related questions and decisions.
19. No Physician-Patient Relationship
Use of this Website and the information provided herein does not establish a physician-patient relationship between you and ParentMed or any of its affiliates. No such relationship is created by your use of this Website.
20. Medical Emergencies
If you believe your child may have a medical emergency or is in a crisis situation, please call 999 or go to the nearest accident and emergency department immediately. This Website is not a substitute for professional medical advice, and you should never disregard professional medical advice or delay in seeking it because of something you may have read on this Website.
21. Attribution
These Terms and Conditions have been created using a document template from www.simply-docs.co.uk.
Refund Policy
1. Refund Eligibility
ParentMed is committed to providing quality educational courses for parents, grandparents and other carers. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy outlines the eligibility criteria for refunds and the process to follow.
2. Eligible Refund Situations
You may be eligible for a refund under the following circumstances:
- Cancellation within the Cooling-Off Period: If you decide to cancel your enrollment within the first 14 days after your purchase, you are entitled to a full refund, no questions asked. This is our "cooling-off period."
- Course Material Defects: If you encounter issues with the course materials that significantly hinder your ability to learn, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.
3. Ineligible Refund Situations
Refunds will not be granted in the following situations:
- Cancellation within One Week of the Course Starting: Cancellations made within one week of the course starting will not be eligible for a refund.
- Failure to Attend or Complete the Course: We do not offer refunds based on your failure to attend or complete the course.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Send an email to [email protected] with the subject line "Refund Request" and include the following information: – Your full name – The course name and purchase date – A brief explanation of why you are requesting a refund
- Review and Response: We will review your refund request and respond to you within 5 working days.
- Refund Processing: If your refund request is approved, we will process the refund within 10 working days. The refund will be issued to the original payment method used for the purchase.
5. Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].
6. Policy Changes
ParentMed reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
By enrolling in our courses, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
Inclusion Policy
At ParentMed, we are dedicated to creating an inclusive and accessible online learning environment for all parents, grandparents, and caregivers. We believe that everyone, regardless of their abilities, backgrounds, or circumstances, should have equal access to our educational resources. This inclusion policy outlines our commitment to fostering an inclusive community for all.
1. Accessibility
We are committed to ensuring that our website and course materials are accessible to all users. This includes individuals with disabilities, those using assistive technologies, and those with varying levels of technological proficiency. To achieve this, we strive to:
- Follow web accessibility standards and guidelines to make our website and course content as user-friendly as possible.
- Regularly review and update our website to improve accessibility features.
- Provide alternative formats for course materials upon request to accommodate different learning needs.
2. Diversity and Inclusion
We celebrate and embrace diversity in all its forms. Our course content and discussions are designed to be inclusive and respectful of different cultures, beliefs, and family structures. We actively work to:
- Create an inclusive and welcoming learning environment where everyone, regardless of their family structure, gender identity, or sexual orientation, feels valued and respected.
- Encourage open dialogue and mutual understanding among participants, regardless of their backgrounds or viewpoints.
- Foster an atmosphere of empathy and support among participants.
3. Equal Opportunity
ParentMed is committed to providing equal opportunities for learning and participation. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, family structure, or any other characteristic protected by law. We aim to:
- Ensure that all participants, including LGBTQ+ families and single-parent families, have the same opportunities to engage in and benefit from our educational courses.
- Address any barriers or challenges that may arise, making reasonable accommodations to support individuals' needs.
4. Feedback and Improvement
We value feedback from our users as it helps us continually improve our website and courses. If you have suggestions or encounter accessibility issues, please let us know. We commit to:
- Respond promptly to feedback and concerns related to accessibility and inclusion.
- Work diligently to address identified issues and implement necessary improvements.
5. Ongoing Commitment
Inclusion is an ongoing journey, and we are dedicated to continuously improving our practices and policies. We will regularly review and update this inclusion policy to ensure it remains aligned with our mission of providing accessible and inclusive education for all family structures.
We invite all participants to join us in upholding these principles of inclusion, creating a supportive and enriching community at ParentMed that includes LGBTQ+ families, single-parent families, and all caregivers.